Question 1

Is Tap 2 Distract available at no cost?

Accepted Answer

Yes. Tap 2 Distract is available at no cost to individual users, and the Workplace Wellbeing model is designed to make it simple for workplaces and organisations to share the resource without introducing another paid employee platform or individual licences.

Question 2

Why is Tap 2 Distract free for workplaces?

Accepted Answer

Tap 2 Distract is provided free to users and workplaces as part of TLC for Kids’ commitment to offering practical support when people need a moment to pause and reset. Donations, including Workplace Giving, help TLC for Kids continue developing and providing this resource, alongside our support for sick children and their families. Workplace Giving is optional and is not required to use Tap 2 Distract.

Question 3

What can someone actually do inside Tap 2 Distract?

Accepted Answer

Tap 2 Distract includes guided breathing activities such as Box Breathing and Figure 8 Breathing, along with calming, distraction and interactive activities that give people something practical to focus on in the moment.

Question 4

Where can I download Tap 2 Distract?

Accepted Answer

Tap 2 Distract is available through the Apple App Store and Google Play. Individuals can download it directly to their own device.

Question 5

How do I use Tap 2 Distract?

Accepted Answer

There is nothing to learn beforehand. Open Tap 2 Distract, choose what feels useful in the moment and follow along.

Question 6

Do employees need an account or login?

Accepted Answer

No. Employees do not need an account or login to access Tap 2 Distract. They can open it through a link or QR code and begin using the resource in seconds.

Question 7

Can Tap 2 Distract be used without Wi-Fi or mobile reception?

Accepted Answer

Yes. Once the app has been downloaded, it can be used offline while travelling, working remotely, flying or in areas with limited connectivity.

Question 8

Can employees use Tap 2 Distract with their families?

Accepted Answer

Yes. Employees can use the resource themselves or share it with children, parents, grandparents and other people they care about. This means one workplace resource can potentially support people well beyond the workplace itself.

Question 9

What is an Employee Assistance Program?

Accepted Answer

An Employee Assistance Program is a workplace service that can provide employees with confidential counselling, information or professional support. Tap 2 Distract does not replace an Employee Assistance Program. It provides an immediate, practical resource that can sit alongside it.

Question 10

Does Tap 2 Distract replace an Employee Assistance Program?

Accepted Answer

No. Tap 2 Distract is not counselling or professional support. It provides something practical people can access before, between and alongside existing workplace wellbeing and professional support services.

Question 11

We already have an Employee Assistance Program. Why would we need Tap 2 Distract as well?

Accepted Answer

Employee Assistance Programs are important, but they are only one part of workplace wellbeing. Tap 2 Distract sits alongside them by giving people something practical they can access immediately, in the space between recognising that they feel stressed, overwhelmed or anxious and deciding what comes next.

Question 12

What if someone is not ready to contact an Employee Assistance Program or talk to their manager?

Accepted Answer

That is one of the gaps Tap 2 Distract is designed to help with. It gives someone something immediate and practical to use while they decide whether they want to speak with someone, contact an Employee Assistance Program, seek professional support or simply continue with their day.

Question 13

What if our workplace does not have an Employee Assistance Program or formal wellbeing program?

Accepted Answer

That’s okay. Tap 2 Distract can still be made available as a simple, practical wellbeing resource for your people. It does not require an existing Employee Assistance Program, employee wellbeing platform or formal program to be useful. If your workplace does have other supports in place, Tap 2 Distract can sit alongside them.

Question 14

Will this create more work for our Human Resources or People and Culture team?

Accepted Answer

The Workplace Wellbeing model is designed to be low-touch. There is no new platform to manage, no employee accounts or login required, and no training required simply to make Tap 2 Distract available. TLC for Kids also provides ready-to-use digital assets and communication copy, so your team does not need to build the rollout from scratch.

Question 15

What does our workplace actually need to do?

Accepted Answer

Very little. Register your workplace or organisation and TLC for Kids will prepare the Workplace Wellbeing Kit. We then provide a link and QR code so you can add Tap 2 Distract to the places your people already look, such as your Employee Assistance Program or wellbeing page, intranet, staff emails, Microsoft Teams, Slack or workplace screens.

Question 16

Does TLC for Kids identify or track individual employees?

Accepted Answer

No. Tap 2 Distract is not an employee-monitoring system. TLC for Kids may review aggregated campaign reach, but the system is not designed to identify individual employees or determine who has personally used the resource.

Question 17

How does referral information work?

Accepted Answer

If you were introduced to Workplace Wellbeing by an association, chamber, sporting club, employer or another organisation, we may ask who referred you so we can understand which partnerships are helping workplaces discover Tap 2 Distract. This does not identify individual employees or app users.

Question 18

We are not a traditional workplace. Can we still register?

Accepted Answer

Yes. Tap 2 Distract can be used across workplaces, healthcare, education, emergency services, councils, associations, sporting clubs, community organisations, travel and other public-facing environments. Register and tell us who you would like to support, and we’ll help identify the most relevant approach.

Question 19

Are your members individuals or representatives of workplaces?

Accepted Answer

Member organisations can include individual members, representatives of businesses or organisations, or a mix of both. We ask this when you register so we can help identify the most useful Tap 2 Distract pathway for your members.

Question 20

What if our members represent businesses or organisations?

Accepted Answer

If your members represent workplaces or organisations, you can introduce them to Tap 2 Distract Workplace Wellbeing. Each interested workplace can then register separately so TLC for Kids can prepare the most relevant Workplace Wellbeing resources for them.

Question 21

Can sporting clubs use Tap 2 Distract?

Accepted Answer

Yes. Tap 2 Distract can be made available to players, coaches, volunteers, committee members, staff, parents and the wider club community. The most useful pathway will depend on who you want to support.

Your Workplace Wellbeing Kit.

Read this first.

HR Information Document

Print and place them where people already look.

Workplace Wellbeing Poster - Light Version

Workplace Wellbeing Poster - DarkVersion

Employee Wellbeing Poster - Light Version

Employee Wellbeing Poster - Dark Version

Use the stills or videos on workplace screens.

Employee Wellbeing - Digital Screen Image

Employee Wellbeing - Digital Screen Video

Drop a banner or template into staff communications.

Workplace Wellbeing Kit - Email Template

Workplace Wellbeing - Email and Web Banner

Employee Wellbeing - Email Web Banner